Privacy Policy

Last Updated: November 6, 2024

1. Introduction and Scope

BetterPitch LLC ("BetterPitch," "we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and other individuals who interact with our services. This Privacy Policy explains:

• How we collect information

• What information we collect

• How we use collected information

• How we protect your information

• Your rights regarding your information

• Our data retention practices

• Third-party service providers

• International data transfers

• Legal basis for processing

2. Information We Collect

2.1 Client Information

We collect and maintain:

• Company name and details

• Contact information of key personnel

• Business and financial information provided for projects

• Investment track records and performance data

• Corporate documentation

• Communication records and preferences

• Project history and requirements

• Payment and billing information

2.2 Website Data

Our website collects:

• IP addresses

• Browser type and version

• Operating system information

• Referring URLs

• Pages visited

• Time spent on pages

• Device information

• Geographic location

• Language preferences

• Session data

2.3 Communication Data

We maintain records of:

• Email correspondence

• Phone communications

• Video conference sessions

• Project management system interactions

• Client portal activities

• Support requests

• Meeting notes and summaries

• Project feedback

3. How We Use Information

3.1 Primary Uses

We use collected information to:

• Deliver contracted services

• Manage client relationships

• Process payments

• Improve our services

• Maintain security

• Comply with legal obligations

• Communicate with clients

• Provide support services

3.2 Secondary Uses

With explicit consent, we may use information for:

• Case studies (anonymized)

• Service development

• Industry analysis

• Marketing materials

• Training purposes

• Quality improvement

• Research and development

• Statistical analysis

4. Data Protection Measures

4.1 Technical Security

We implement:

• Enterprise-grade encryption

• Secure data centers

• Firewalls and intrusion detection

• Multi-factor authentication

• Regular security audits

• Automated threat monitoring

• Backup systems

• Access controls

4.2 Organizational Security

We maintain:

• Employee confidentiality agreements

• Security training programs

• Access level restrictions

• Data handling protocols

• Incident response plans

• Regular security reviews

• Policy enforcement

• Vendor security assessments

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share data with:

• Cloud storage providers

• Payment processors

• Email service providers

• Project management tools

• Analytics services

• Security services

• Professional service providers

• Legal and accounting firms

5.2 Legal Requirements

We may disclose information:

• In response to legal requests

• To comply with regulations

• To protect legal rights

• To prevent fraud

• To enforce agreements

• For security purposes

• In emergency situations

• As required by law

6. Data Retention

6.1 Retention Periods

We retain information:

• As long as necessary for services

• As required by law

• Per contractual obligations

• According to industry standards

• Based on business needs

• Following regulatory requirements

• Per client specifications

• According to data type

6.2 Data Deletion

We implement:

• Regular data review processes

• Secure deletion methods

• Archive procedures

• Backup retention policies

• Document destruction

• Digital sanitization

• Hardware disposal

• Media destruction

7. International Data Transfers

7.1 Transfer Mechanisms

We ensure compliance through:

• Standard contractual clauses

• Privacy Shield certification

• Adequacy decisions

• Binding corporate rules

• Contractual safeguards

• Data processing agreements

• Transfer impact assessments

• Security certifications

7.2 Transfer Safeguards

We implement:

• Encryption during transfer

• Access controls

• Data minimization

• Purpose limitations

• Transfer documentation

• Security assessments

• Compliance monitoring

• Regular audits

8. Your Rights and Choices

8.1 Data Subject Rights

You have the right to:

• Access your data

• Correct inaccuracies

• Request deletion

• Restrict processing

• Data portability

• Withdraw consent

• Object to processing

• File complaints

8.2 Exercise of Rights

To exercise rights:

• Submit written requests

• Verify identity

• Specify information requested

• Choose format preference

• Indicate timeframe

• Provide contact details

• Authorization documentation

• Specific processing objections

9. Cookies and Tracking

9.1 Cookie Usage

We use cookies for:

• Essential website functions

• Analytics purposes

• User preferences

• Session management

• Security measures

• Performance optimization

• Feature availability

• User experience

9.2 Tracking Technologies

We implement:

• Web beacons

• Pixel tags

• Log files

• Local storage

• Analytics tools

• Session recordings

• Heat maps

• User journey tracking

10. Children's Privacy

10.1 Age Restrictions

• Services not intended for minors

• No knowing collection of minor data

• Age verification procedures

• Parental consent requirements

• Account restrictions

• Content limitations

• Usage monitoring

• Immediate deletion of minor data

10.2 Protection Measures

We implement:

• Age verification tools

• Content restrictions

• Monitoring systems

• Reporting mechanisms

• Immediate response procedures

• Parent notification

• Data deletion protocols

• Training for staff

11. Changes to Privacy Policy

11.1 Update Procedures

We may update this policy:

• With 30 days notice

• Posted on website

• Email notification

• Prominent display

• Version tracking

• Change documentation

• Archive maintenance

• Effectiveness dates

11.2 Material Changes

For material changes:

• Explicit consent required

• Opt-out opportunities

• Detailed explanations

• Impact assessments

• Implementation timelines

• Transition periods

• Documentation updates

• Training updates

12. Contact Information

For privacy matters:

BetterPitch LLC

1920 McKinney Ave

7th Floor

Dallas, Texas 75201

hi@betterpitch.com

13. Compliance

13.1 Regulatory Framework

We comply with:

• GDPR where applicable

• CCPA where applicable

• Other state privacy laws

• Industry regulations

• Federal requirements

• International standards

• Security frameworks

• Best practices

13.2 Documentation

We maintain:

• Processing records

• Consent records

• Security documentation

• Audit trails

• Compliance reports

• Training records

• Incident reports

• Assessment results

14. Dispute Resolution

14.1 Resolution Process

Privacy disputes handled through:

• Internal review

• Direct negotiation

• Mediation if needed

• Regulatory authorities

• Legal proceedings

• Alternative dispute resolution

• Binding arbitration

• Court proceedings

14.2 Jurisdiction

• Texas law governs

• Dallas County venue

• Federal courts when applicable

• State courts when applicable

• International tribunals if needed

• Regulatory bodies

• Data protection authorities

• Industry arbitration

BetterPitch LLC reserves the right to update this Privacy Policy at any time. Continued use of our services constitutes acceptance of this Privacy Policy and any updates.